Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 10.2.2024

At everydayundergarments.com, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your items, we offer a simple and transparent return and refund process. Please read the following policy carefully to understand your rights and obligations.

1. Eligibility for Returns

We accept returns for most of our products, provided the following conditions are met:

  • Items must be unused, unworn, unwashed, and in original packaging with all tags and labels attached.
  • Certain items, such as underwear, are non-returnable for hygiene reasons unless the item is defective or incorrect. Please review the product description for return eligibility before purchase.
  • You must initiate the return process within 30 days of receiving your order.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at rubel.arronoo@gmail.com with your order number, the items you wish to return, and the reason for the return.
  2. Approval: Our team will review your request and, if approved, will provide you with return instructions, including the return shipping address.
  3. Return the Items: Once your return request is approved, carefully package the items and ship them back to the address provided. You must include the original packing slip or a copy of your order confirmation inside the package to help us process your return.

3. Return Shipping Costs

  • Customer Responsibility: You are responsible for covering the cost of return shipping unless the return is due to a defective product or an error on our part (e.g., incorrect item received).
  • Defective/Incorrect Items: If the item is defective or incorrect, we will cover the return shipping costs. Please contact us as soon as possible to resolve the issue.

4. Conditions for Refunds

Once we receive your returned items, we will inspect them to ensure they meet the return eligibility criteria. If the return is approved:

  • Refund Method: We will issue a refund to your original payment method (e.g., credit card, PayPal).
  • Refund Amount: You will be refunded the full purchase price of the returned item(s), excluding original shipping costs unless the return was due to a defective or incorrect item.
  • Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned items. Please note that depending on your bank or payment provider, it may take additional time for the funds to be reflected in your account.

5. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable. These include:

  • Opened and worn underwear (unless the item is defective or incorrect)
  • Final sale items or clearance products Please check the product description for any specific return exclusions.

6. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different size or style, please return the item for a refund and place a new order for the desired product.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at rubel.arronoo@gmail.com with the following details:

  • Your order number
  • A description of the defect or damage
  • Photos showing the defect or damage (if applicable) We will arrange for a replacement or a full refund, including any shipping costs.

8. Late or Missing Refunds

If you haven’t received a refund after the processing time, please:

  • Check your bank account again.
  • Contact your credit card company or payment provider; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at rubel.arronoo@gmail.com.

9. Contact Information

If you have any questions or need further assistance with returns or refunds, please feel free to contact our customer support team:

We are committed to providing excellent customer service and will work with you to resolve any issues promptly.